Guest Welcome Charter

Dear Guests,

We kindly invite you to read the following information and house rules, designed to ensure a pleasant and relaxing stay for everyone.

Documents

Upon arrival, each guest is required to present a valid identity document for registration purposes.

Access to the guest floors and rooms is permitted only to registered guests.

Parking

Villa Guests

The reserved parking area is located below the swimming pool. Guests may drive to the main entrance for luggage loading and unloading.

Holiday Apartment Guests

Parking is located directly in front of the farmhouse, next to your apartment.

Please use only your designated parking space.

Check-in & Check-out

Rooms are available from 3:00 p.m.

On the day of departure, rooms must be vacated by 10:30 a.m., unless otherwise agreed with the Management.

Keys must be returned at check-out. Lost or damaged keys may incur a replacement charge.

Breakfast

Breakfast is included in your stay and is served on the ground floor from 8:00 a.m. to 10:00 a.m.

Please inform us in advance of any food allergies or intolerances.

The breakfast room is accessible only during breakfast service. Outside these hours, please contact Reception.

Pets

Small pets are welcome upon prior agreement with the Management and may be subject to an additional charge.

To ensure everyone’s comfort, pets must:

• be kept on a leash in all common areas;

• not disturb other guests;

• not interfere with room cleaning operations.

Pets are allowed in the pool area only on the lawn and are not permitted in the swimming pool.

Pets are not allowed in the following rooms:

• Deluxe Clementina

• Deluxe Ferdinando

• Classic Tina

• Classic Alessandro

It is prohibited to:

• leave pets unattended in the rooms;

• allow pets on beds or sofas without using the protective cover provided by the Management.

Room cleaning cannot be carried out while pets remain inside the room.

Any damage caused by pets is the responsibility of the owner.

Shared Kitchen

A shared kitchen is available on the ground floor for the exclusive use of guests.

The refrigerator includes dedicated spaces for personal food storage, while numbered baskets are provided for non-refrigerated items.

Please leave the kitchen clean and tidy after use.

Two dishwashers and cleaning supplies are available.

Swimming Pool

The swimming pool is generally open from mid-May to mid-October, weather permitting.

Before entering, please read the pool regulations carefully.

No Smoking

Smoking is strictly prohibited inside the rooms and all indoor common areas.

Smoking is also prohibited in outdoor breakfast areas while breakfast service is taking place and other guests are present.

Respect for the Environment

Our property practices waste separation and recycling.

Please use the designated recycling bins and help us reduce water and energy consumption.

Quiet Hours

To ensure a peaceful stay for all guests, please observe the following quiet hours:

• 1:00 p.m. – 3:00 p.m.

• 10:30 p.m. – 8:00 a.m.

Reception

Reception is open:

• 8:00 a.m. – 12:30 p.m.

• 3:00 p.m. – 7:00 p.m.

For departures before 8:00 a.m., payment must be completed the evening before.

For arrivals outside Reception opening hours, online check-in is required and guests must notify the property by email (info@villaclementina.it) or WhatsApp (+39 333 329 4799).

Outside Reception hours you can contact:

+39 333 329 4799

Access to the Property

The main entrance gate is normally open.

If necessary, it can be opened using the remote control provided with your keys.

Please lock the main entrance door during the night.

Internet Connection

Complimentary Wi-Fi is available exclusively for guests staying at the property.

Safety

The use of electrical appliances or heating devices other than standard personal care appliances is prohibited.

Candles, portable stoves and any open-flame equipment are strictly forbidden.

Personal Belongings

Please do not leave cash, jewellery, documents, electronic devices or other valuables unattended in rooms or common areas.

Management accepts no responsibility for loss, theft or damage to unattended personal belongings.

Payments

Payments can be made by cash, credit card or debit card.